The Shipping Policy is a part of the Delivery, Return and Refund Policy, which informs your customers all important information regarding your delivery practices.
A Shipping Policy will generally include the following information:
- The variety of shipping options available, i.e. standard, domestic only, international, overnight, expedited etc.
- The expected duration of each shipment.
- The cost of each shipment (if there is one).
- Any applicable restrictions, or place to which your business cannot deliver.
- Other important information.
Shipping Policies are not required by law per se, however we highly recommend that you have such legal document in place, in order to build trust and meet customer’s expectations.
Your customers will have a much more pleasant and comfortable user experience, if they can easily find and access all relevant information regarding their shipping options. If customers spend too much time wandering around your website or mobile app, trying to figure out how much the cost of their delivery will be, and how long it will take, it is highly likely that they will drop off and go to some of your competitors.
The most important information, that definitely needs to be present in each Shipping Policy is the following:
- Shipping prices;
- Available methods;
- International shipping information;
- Shipping restrictions;
- Handling time;
- Other relevant information.
At Lege Nova, our experienced legal advisers and lawyers can draft a custom Delivery, Return and Refund Policy, which will include detailed shipping information for your Website or Mobile app in just a few hours. Contact us through the link below to enquire about prices and turnaround time.
If you are unsure whether you need a Shipping Policy, you can sign up for a Free Legal Consultation and our lawyers will provide you with a detailed analysis of your online legal compliance obligations.