WHAT IS AN ONLINE RETURNS POLICY?
A document of highest importance when selling online. It will increase your sales, save you from being sued and having to pay enormous fines!
It outlines all important considerations related to shipping, such as expected delivery period, shipping charges, etc.
Returns & Refunds.
It informs your customers about your return policy, whether you provide refunds and under what conditions.
It Increases Profits.
Studies show that over 60% of customers make a decision whether to buy online based on the Delivery and Return Policy of the seller – a proper can make or break a sale!
WHAT ARE THE RISKS OF NOT HAVING AN ONLINE REFUNDS POLICY?
There is a task for everybody. You cannot rely on something you found on the internet.
Templates do not work.
‘One size fits all’ decisions do not function adequately in law. The free templates will not do the job in 99% of the instances.
You can get sued.
Consumer will seek to enforce their rights in courtstrong> if you do not fulfil their expectations of proper delivery and/or refund.
Law requires it.
EU laws obliges every online seller to inform his customers about the possibility of a refund and the applicable conditions.
You may lose clients.
Research shows that the majority of customers will buy only from a seller with a clear and unambiguous Online Shopping Return Policy.
OUR ONLINE PACKAGING POLICY WILL COVER DELIVERY, REFUNDS AND RETURNS
Lege Nova’s Online Shopping Return Policy will encompass, among others:
What is the procedure if the customer is not happy with the purchase – how can he/she return it and get his/her money back.
Who pays for the return shipping and what are the accepted methods of return delivery. i.e. under EU law, a customer can return products within 14 days.
How the customer should keep labels and packaging intact. What NOT to do if he wants to return a purchase and receive a refund.
At Lege Nova we are determined to provide you with the best price / quality ratio! We offer you legal compliance documents for your Website and/or e-commerce business for a fraction of the price you will find elsewhere. Our Terms and Conditions help busineses establish the best and most secure legal framework for their websites or mobile apps. What is more, our experience in the field of online rights allows us to provide you legal assistance of the highest quality.